Returns & Refunds

Last updated 7 October 2026

We want you to be happy with your purchase. If you are not, you can return it within 30 days of delivery.

How to return an item

1. Email us at contact@homeappliances.co.uk within 30 days of delivery with your order details and the reason for the return.
2. We will reply with return instructions. Returns are arranged by our UK support team and are free of charge.
3. Send the item back in its original packaging with all accessories included.

Refunds

Once we receive and inspect the returned item, we refund the full purchase price to the original payment method. Refunds are normally processed within 5 to 10 working days of us receiving the item, and may take a few more days to appear depending on your bank. We do not charge restocking fees.

Condition of returned items

Items should be returned in a reasonable condition, complete with accessories. We may reduce a refund if an item has been used beyond what is needed to check it works.

Faulty or damaged items

If your item arrives damaged or develops a fault, contact us straight away and we will arrange a repair, replacement or refund. Your statutory rights under UK consumer law are not affected by this policy.

Your legal right to cancel

Under the Consumer Contracts Regulations 2013 you have at least 14 days after delivery to cancel an online order. Our 30-day return window includes and extends that right.